Frequently Asked Questions

Everything you need to know about your NaotStore shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for footwear?

We offer a 30-day return window for unworn items in their original packaging. Please ensure the soles are clean and the tags are still attached for a full refund.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How do I find my correct size?

Most of our footwear follows European sizing. We provide a comprehensive size conversion chart on every product page to help you find your perfect fit.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.